Job Description

Job Description

Job Description

Essential Duties and Responsibilities :

1. Provides support in the organization’s quality improvement efforts and performance improvement activities which includes: data monitoring, and facilitation of quality improvement projects.
2. Works with key stakeholders from the clinical care team to improve our performance on various UDS, HEDIS, and other metrics/quality indicators.
3. Serves as the quality improvement team lead and is responsible for communicating progress of quality improvement projects to the clinical care team.
4. Collects and analyzes data to identify opportunities, and/or barriers.
5. Works alongside key stakeholders from the clinical care team to implement interventions clinic-wide that address problem areas.
6. Tracks, measures, and maintains comprehensive project documentation for all assigned projects and submits regular progress reports to the Director of Infection Prevention
7. Tracks certain diagnostic tests and referrals relating to metrics/quality indicators; including contacting other clinics for records and locating past medical records to enter them correctly in the electronic health record.
8. Travel to clinics and sites of T.H.E to participate in various Quality Improvement activities and meetings.
9. Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
10. Maintains operations by following policies and procedures; reporting needed changes.
11. Assist in maintaining office and building fire/safety regulations.
12. Ensures clinic flow by being an active team member.
13. Practice active listening, empathy and cultural humility with patients to schedule appointments and address challenges of patients at-risk of missing appointments.
14. Outreach to patients and assist patients with accessing additional resources and/or clinical services, including transportation and interpretation services.
15. Coordinate appointments with health care providers to ensure timely delivery of diagnostic and treatment.

Education and Qualifications

• High School Diploma or equivalent
• Medical Assistant Certificate Preferred
• Certification in CPR
• Phlebotomy Certification a plus
• Minimum one year of QI experience
• Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
• Ability to work independently and a self-starter with minimal supervision
• Excellent oral and written communication skills
• Excellent organizational skills
• Computer proficiency
• Experience utilizing an Electronic Medical Records (EMR) system is highly desirable
• Bilingual in Spanish preferred

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.

Company Description

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.\r\n\r\nWe are an Equal Opportunity Employer.

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